Snook are an award winning Service Design agency who specialise in customer experience & service design. We design innovative brands: building digital products & full blended social marketing campaigns. Our process is underpinned by co-creating solutions & concepts with the public. We lay a strong emphasis on ethnographic research to understand user behaviour & the context in which we are designing for.
Affective State is a company that provides human sciences research, development and consultancy. We aim to understand those factors that affect our ability to process information, make good decisions, and interact with our environment and technology. Central to achieving this is an understanding of both the cognitive and affective state of individuals, in our customers’ applied contexts. We design elegant human centric solutions to interpret, support and influence human behaviour.
University of Portsmouth
University of Portsmouth is one of the top modern universities in the UK. It\’s school of Creative Technologies is internationally recognised for research and innovation in interactive technology for health and well-being. With state-of-the-art facilities in motion capture, games technology and virtual reality, they are uniquely positioned to create technology solutions to address socio-cultural challenges.
University of Kent Centre for Child Protection
The Centre for Child Protection was launched in October 2012 at the University of Kent – one of the UK’s leading research-intensive universities. Unique to the sector, it combines contemporary research with an online, multi-professional MA and cutting-edge child protection simulations, known as serious games, for use in Continuing Professional Development or CPD for professionals working to safeguard and protect children.
About the project
The project will explore how technology can support young people in care to stay safe; recognise and manage their emotions and behaviour; and communicate more effectively with practitioners.
During our work we will be in regular consultation with young people, working side by side to design a service that works for them. We will be engaging both young people and practitioners in this process via the use of creative and interactive codesign methods. The project will explore six key themes with a view to understanding what these themes mean to young people in care and how technology can help support them in these areas: communication, companionship, advocacy, coaching, supervision, capturing (thoughts & emotions).
The initial stage of Codesigning Care will run until March 2016. During this time we will be implementing an internationally recognised codesign approach called The Double Diamond which puts users at the heart of the design process.
The project will journey through 4 phases and the corresponding dials show our progress through each phase.
The first phase of the project will work with young people to explore the 6 themes, understand their challenges and needs and identify key ideas for exploration moving forward.
The second phase of the project will focus on the codesign of low fidelity of mock-ups with the young people. We will build on the ideas identified in phase one and work to refine these ideas and bring them to life visually.
The third phase of the project will follow a period of technical development. Working with the young people we will test and refine the technology until we reach limited function prototypes.
The final phase of the project will be about further prototyping and refinement to reach the point where we have a working prototype and a demonstration video.
Dr Janes Reeves
Last month was a busy month rounding off our Define workshops with young people, social workers and carers. It was great to have a new partner join us in this second phase, Acorn Homes, to allow the Codesigning Care team to spend some time with staff and young people in a residential setting. Acorn Group is Read more about Residential Learnings[…]
The DfE project is particularly innovative in its triangulated approach to designing the service. As well as co-designing workshops with young people and carers, we are building in insights from professionals, experts and academic literature to inform our design ideas, discussions and service development. Some of the key findings are discussed here. Young people struggling with trauma and Read more about Integrating literature with design research[…]
This week saw the kick off of our Define workshops. Working with Kensington & Chelsea and Westminster boroughs in London we now have two regular groups of young people working with us to build on the ideas we developed during the first phase of the project. Starting with loose concepts, and a few limited function Read more about Define Workshops[…]
Over the last month we have been super busy diving into the Discovery Phase of the project. So far we have held 6 discovery workshops, engaging 35 young people along the way. The focus of these workshops has been to understand the experiences of young people in care: what have been the hardest moments and what has helped them along Read more about Discovery in full swing[…]
After Luke Rodger’s presentation on 29th June, everyone was given a postcard. We had to write how a young person’s experience of social care would be different because of the impact of our project. I found this a really useful exercise for both clarifying my thoughts about the project – 28 days into the role Read more about A postcard to a young person in care[…]
On Monday 29th June Islington’s Assembly Hall – a stunning 1930’s dancehall restored in 2009 – hosted all 53 projects who successfully applied to the DfE’s Innovation Fund. Spring Consortium had arranged the Learning Event so that everyone could experience the level of commitment to the programme from the DfE and have the opportunity to Read more about Learning and Sharing with the Children’s Social Care Innovation Programme[…]
Yesterday we were excited to kick off our engagement with young people with a short but sweet introductory workshop with The Children in Care Council from Essex. The aim of the session was to present the project and get their feedback on our ‘sales pitch’. Were we putting emphasis on the right elements? What could we say Read more about A helping hand from The Care Council[…]